Customer Appreciation –Great ways to say “thank you” for being a customer

3 08 2007

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I’ve said before that showing your customers you appreciate them is so much more powerful than saying it. the reason is simple because your backing it up with action. So I want to do a quick little post(I promise lol)on ways that have been successful. So you can get your own appreciation action plan STARTED. Remember this one thing it is not that you have the best idea or most unique but that you start IMMEDIATELY so you can start seeing the dividends. If your looking for personalized ideas email me — tom4change@gmail.com or call me 302-757-0210

  • a after hours preview party for new product, a new store opening, or just a party to celebrate your gratitude toward your customers. Great example #1
  • The more ways that can SHOW your customers that you truely care about them (beyond their purchases) the more appreicated the will feel which leads to the more comfortable they will feel around you in the future. When people say hi to you on the street you are succeeding they want to be around you outside of your business.
  • Using customers first names in conversation after the first purchase — There is nothing that sound sweeter to anybody than the sound of their name.
  • Learn the first names of your top 30 customers and use them often (for a bonus find wives and kids names also). Like next time they walk through you door or call.
  • Saturn (the car company) took all of it’s owners to Great Adventure theme park for a day for $20 (I think) which included free parking, all you could eat barbecue and admission to the park. All for their 10th anniversary.
  • Have a presale open an hour hourly to let invited customers only have 1st chance to purchase during a big sale.
  • Have a friends and family event where either employees or your best customers get a great coupon(say 20% to 30% off any purchase) to use during a specific time period.
  • Send a thank you card for every purchase somebody makes
  • Tell your customers that if they have a friend that comes in to make a purchase with in 3 week s and they mention their name you’ll give then a $25 gift certificate to any restaurant they choose
  • Send them a birthday card with a gift inside (a pool room I worked with has play two hours for free on your birthday )
  • Send out half birthday cards( there is a resturant in my neighborhood that give you half off any meal with regular one purchased during the month halfway to your birthday —The card says Happy HALF birthday)
  • Treat every single customer like it’s the first time doing business with you. Putting your best foot forward goes a long way making your customers feel worthwhile
  • Go all out an do a few free home deliveries to customers that call in an order offer to bring it to them to save them the hassle of making a special trip
  • Donate something in their name to those protecting us or any other charitable foundation
  • Sponsor a little league team or a school that your customers kids attend

When people feel appreciated they will go out of their way to reciprocate to you by either purchasing, bringing you new customers or just giving you great ideas to make you even more successful that you already are.

I personally have turned many customers into friends from using ideas and many more like it. The key is to be completely genuine in your approach and let the interaction and the ideas do all the work for you.

What can you implement NOW to show your customers how much they mean to you?

Now to show your employees how much your value them read this.

or a small business that is using this ideas right now you can visit–Willy’s Philly’s in Maynard Ma

Believing in your Dream– the Story of the new Willy’s Philly’s in Maynard Ma

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11 responses

5 08 2007
The Video Biography Company

Great advice. . . ironically customers are so often overlooked. I agree that appreciation (genuine appreciation) pays dividends. It also makes you feel better about things. Thanks for the question at the end. It is good food for thought.

14 12 2007
Giving meaningful gifts to your employees to show your appreciation of their hard work « Insightful Business Ideas

[…] high importance. If your one of my regular readers you probably have read my other post on customer value so here is the other part of the equation. If you haven’t read my primer on understanding my […]

27 04 2009
Taimmeclinide

great domain name for blog like this)))
————————

14 02 2010
Julie

You have some great ideas, thanks.

26 10 2010
Data Recovery :

birthday cards that are personlized are the best in my opinion, they really come from the bottom of the heart of the sender.~:

24 01 2011
Madison Brown

*:` I am very thankful to this topic because it really gives great information .*-

27 05 2011
Rave

Great ideas. I just started my own customer appreciation program. I would love if you checked it out! 🙂

20 02 2012
Leyla

I am the customer service attendant of our business establishment and these ideas are really great. I liked “Treat every single customer like it’s the first time doing business with you”

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5 08 2013
Augusta

Oh my goodness! Awesome article dude! Thanks, However
I am having troubles with your RSS. I don’t know the reason why I am unable to join it. Is there anybody else getting identical RSS problems? Anyone who knows the solution will you kindly respond? Thanx!!

26 03 2014
small business sales ideas

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Thanks for the post. I’ll certainly return.

23 08 2014
interim management Hong Kong

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