3.75 keys to eliminating sales objections

25 11 2007

One of the toughest parts in business is overcoming objections that your potential customer has about your products, people or your company.  So here are three general key I use without fail to save the customer.

1.Build confidence in the customer objections.Just remember that all an objection is them trying to find a reason NOT to buy. THEY WANT to buy if they didn’t they just walk away without saying anything. Most salespeople think the customer is saying no where they are trying to say yes they just need more information to back up their willingness to do so. I love objections because the customer is trying to buy what I have. It’s my job to make it as easy as possible to do so. So I always tell them I welcome objections and then when they occur I always start with ” I’m glad you brought that up” or “Many of my customers feel the same way you do….” I want them to feel good and confident for bringing up these points. Most people are scared at this time because they want to buy but they don’t want to here they aren’t able to.

2.Face the challenge head on. Customer are trying to see if you really stand behind the product because if you do then they can. ALWAYS be honest!!! If your not the customer will see it no matter how good you think you are. Make sure that if you put the objection do for now you get the customer to agree to it. Say something like ” That’s an good point you have brought up and I will get to it in minute okay?” Then make sure you do.

3.If your are ever unsure to the answer to an objection say this” That is an excellent point that I hadn’t considered,I don’t know the answer but I will find it out for you.” Then find out.

0.75 — Never make something seem less than ( ex a competitor) in order to make your product look stronger. It make your look weak and pushes their decision more toward them. They see it as you think they are better that’s why you have to knock them down you can’t compete on a level playing field.

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2 responses

25 11 2007
mattst88 » 3.75 keys to eliminating sales objections

[…] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptOne of the toughest parts in business is overcoming objections that your potential customer has about your products, people or your company. So here are three general key I use without fail to save the customer. … […]

5 12 2007
JStowe

Saving your customers is respect what they choose, at least for sometimes you have to agree.

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