How to deal with unexpected closings

5 11 2012

As a small business owner myself and I’m sure everything agrees that the one of the toughest decision of all to close or not to close when a crisis arises?. Well I’ve been coaching one of my clients lately about it so I want to share it with all of you. Please tell me if it is valuable for you.

Every business needs to close but tell your customer as early as possible in as many ways as possible. Some business owners think that if they close and don’t say anything the customer will just come back again. You customers don’t rely on you no matter how great, unique or popular you might be. Once you waste your customers time and see your closed when your hours say you should be open they get frustrated and angry. I have to say rightfully so because you wasted their time. If you find ways to tell them they may be disappointed but more than likely they will be understanding. Remember they get sick and have emergencies as well they don’t expect you to be perfect they expect you to be reliable. Closing here and there is understandable with proper planning and responsibility. HOWEVER expecting them to guess when you are going to be open or why you are closed is not only wrong you deserve to lose the Customer because you don’t care about them you only care about you.

Advertisements




Invest In people not panes of glass

5 11 2012

Apple used to be my favorite company until I got the perfect device then it scared the shit out of me. I have had every Apple device from the iPod up until I got the retina iPad it was too perfect. From that point I began to focus on putting down my iPod touch , iPhone and I sold the iPad. I realized these devices as entertaining as they were consuming me I wasn’t consuming them. What I thought was ten minutes was an hour. That’s when it dawned on me these devices are so good I was losing my time staying connected to them. I was texting when I needed to be talking. Just because it was faster , easier and/or smoother I didn’t realize all the emotion in my communication was gone. Nobody could hear my laughter when I typed out LOL. Hearing laughter, frustration, anger even a simple sigh is huge. We don’t even realize how important it is until it is all gone then we are left with this tremendous feeling of emptiness and we don’t know why. We don’t know why because these devices are so entertaining so engrossing so embedded that we lose sight of the fact the devices are ripping away our humanity and our real connection to each other. Apple is selling 5 million iPhone 5 and three million iPad mini in opening weekends and we think it’s coolest thing ever. When are we going to start asking what is the real cost of those devices and all those apps ? If you ask me it’s the most expensive cost of all those moments in your life you are wasting at a pane of glass instead of the people and moments that once they are gone are gone forever and then we are filled with the regret of what we missed while on that great device.