How to deal with unexpected closings

5 11 2012

As a small business owner myself and I’m sure everything agrees that the one of the toughest decision of all to close or not to close when a crisis arises?. Well I’ve been coaching one of my clients lately about it so I want to share it with all of you. Please tell me if it is valuable for you.

Every business needs to close but tell your customer as early as possible in as many ways as possible. Some business owners think that if they close and don’t say anything the customer will just come back again. You customers don’t rely on you no matter how great, unique or popular you might be. Once you waste your customers time and see your closed when your hours say you should be open they get frustrated and angry. I have to say rightfully so because you wasted their time. If you find ways to tell them they may be disappointed but more than likely they will be understanding. Remember they get sick and have emergencies as well they don’t expect you to be perfect they expect you to be reliable. Closing here and there is understandable with proper planning and responsibility. HOWEVER expecting them to guess when you are going to be open or why you are closed is not only wrong you deserve to lose the Customer because you don’t care about them you only care about you.

Advertisements

Actions

Information

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




%d bloggers like this: